C-box is an intelligent parcel machine at your door that accepts any goods delivered by couriers.

However, parcel machines are to be found everywhere. So what makes C-box special?

1. C-box is located at your home. It is as close as your fridge or wardrobe. You can now order all parcels at your doorstep without having to wait at home for the courier to arrive.

2. C-box has adjustable internal temperature – you do not have to worry about spoiling any groceries. Depending on the nature of the goods, C-box can work as a fridge or a heating oven – both groceries as well as a hot pizza are stored safely there. Of course, you do not have to use the temperature control option and may use the C-box to order clothes, shoes, household items etc.

3. C-box is an open solution that works with all suppliers without the need for an interface. Anyone you want can access a booked locker. You can choose the booking period for the locker according to the estimated delivery time of your goods. It is as easy as booking a hotel room. You will receive a number code to open the locker and you can forward it to the courier via online shop or directly to them. Soon after you will receive another code to retrieve the delivered goods. Easy as that.

It is much easier with C-box. Single-use codes allow you to rent a locker in a similar way as some cars, taxis and scooters. You only pay for usage. No need to buy or lease anything if you do not want to. The only exception is the monolocker offered for private residence. These revolutionary lockers are installed for a monthly fee or one-time buyout.

C-box lockers are 55 cm wide, 34 cm high, 42 cm deep. They can easily fit 3-4 grocery bags or a box of 12 wine bottles. The measurements of C-box lockers are similar to the L-sized lockers of the more common parcel machines.

You are probably used to waiting for your parcel at home. But now the parcel is waiting for you at home instead. You can be anywhere while the parcel is being delivered nor do you have to go somewhere to pick it up. We know that the couriers delivering groceries and other goods are very busy nowadays and it is difficult to get delivery times at the end of the working day. C-box enables you to choose the quickest and cheapest delivery time available. The delivery time is not of your concern anymore as you can retrieve the goods at a time that suits you.

C-box saves the couriers’ time and reduces the ecological footprint of their activities. The courier can deliver the goods outside of peak hours (even at night!) and optimize his driving route. Moreover, the courier does not have to spend time finding a parking space and orienting in apartment buildings. He can deliver the goods quicker and more efficiently. You, the couriers and the environment all win! It is the true revolution in last mile delivery.

C-box is an intelligent and energy-efficient parcel machine. If the C-box locker is not booked, the temperature control is off. You can choose between three temperature options while booking the locker: cooled (+5 ℃), heated (+45 ℃) or normal temperature.

If you are a resident of an apartment building

The parcel machine at your door is shared just like a hotel. Anyone who books a locker and pays for it can use it. Therefore, a resident of any other building can also use the parcel machine located at your building. However, you don’t have to worry about the shortage of lockers. C-box constantly monitors the occupancy of its lockers. If we notice heavy traffic around any of our parcel machines, we add extra lockers to the location or new parcel machines to the neighbourhood.

If you are an inhabitant of a private house

The “monolocker” is yours. You decide if you share it with your neighbours or use it only with your family members. You choose the people that have the right to book your locker.

You choose the start and end date of your booking period while filling out the reservation of your locker. The goods have to be delivered and retrieved during the booking period. If the booking period starts to end and you have not retrieved the goods, C-box will send you a reminder and ask if you wish to extend the reservation or are able to pick up your goods in time. Keep in mind that each booking day costs. Therefore, we recommend you plan the booking period as optimally as possible. If you do not pick up your goods by the end of the booking period and do not extend it, your goods will be delivered to the C-box office. There you can pick it up within the next 10 days for an additional storage fee.

You should first get to know the return options for the online shop that sold you the goods. If the shop offers the option to return the goods via courier, book the locker and enter the properly packaged goods. Then forward the C-code to open the locker to the courier directly or via online shop. If you wish to use the C-box to deliver any goods to your friends and clients, the process is the same. If the recipient of the goods is well informed of the working principles and booking period of C-box lockers, you may instruct C-box to forward the code to pick up the goods directly to their telephone number.

Yes, in principle, you can use the C-box as a so-called spare fridge if need be (home parties, the day of cleaning the home fridge etc.) The fee for the use of the locker is the same regardless of the purpose of use.

P.S. You can also use the locker to rent any kind of equipment for the apartments located in the neighbourhood (e.g. dry cleaning device). In this case, the provider of the rental equipment will book themselves a C-box locker and leave the equipment/devices inside. If someone wants to use the device, they can contact the owner to receives the code to open the locker where the device is located. They can now take it out, use it and put it back into the same locker with a new code. And the device is ready for a new user.

Enter the C-code next to the delivery address in check out from the webstore. Depending on the online store, this can be done in different ways:

• If the online store has a specific field for “Message to courier”, you can enter the C-code along with your instructions there. For example: „To be delivered to the C-box parcel machine located in front of the building, the code for the locker is: #####.”
• If the online store allows it, you can add the code next to the address. For example: „Seebi 1-222, Tallinn, C-box parcel machine, code: ####”
• If the online store’s address field is standardized, you can always add the C-code next to your name in the name field (the name field is never standardized). For example: John Smith (deliver to the C-box parcel machine, code: #####)
• If you buy your goods from abroad and do not know the exact delivery time when making the purchase, book the locker only when the courier has informed you of the exact delivery time. Most courier companies allow you to reply to the message and you can forward the C-code directly to them. For example: “Please deliver my parcel to the C-box parcel machine located in front of the building, the code for the locker is: #####”

You have to be a registered customer to use the C-box. All your currently active booking codes are always visible to you on the C-box app or website. These will not disappear before the end of the booking period or after the codes have been used. If you forget your C-box user password, you can always reset it. In this case, a new e-mail will be sent to access your account.

If the booking period starts to end and you have not retrieved the goods, C-box will send you a reminder and ask if you wish to extend the reservation or are able to pick up your goods in time. Keep in mind that each booking day costs. Therefore, we recommend you plan the booking period as optimally as possible. If you do not pick up your goods by the end of the booking period and do not extend it, your goods will be delivered to the C-box office. There you can pick it up within the next 10 days for an additional storage fee.

Yes, you can extend the booking period of your locker anytime.

C-box is designed to cooperate with everyone. It is not necessary to agree on cooperation beforehand. The courier just needs to be attentive and carefully read the address information, which includes your C-code. C-code lets the courier know that there is a parcel machine located at the delivery address and the customer wishes to receive their goods via that. If the courier does not notice the C-code while delivering your goods, they will usually call you to let you know they have arrived at your door. Here is your chance to remind them that a C-code can be found in the address field and a C-box parcel machine is located next to your door. C-box tries to familiarize the couriers with the nature of the C-code through various communication activities. However, there may be situations where the courier does not notice or understand the C-code next to the address information. We all live and learn – changes take some time even if they are very good and useful.

You can help your courier by explaining the nature of the C-code in the address field if possible. This way you can be sure that next time the courier is aware of the working principles of the C-box and C-code and soon there will be no courier confused by the C-code.

You can order any goods that the courier companies accept to deliver. The only limitation is the dimension of the locker (55x34x42cm).

Single-use codes to fill and empty the lockers are always unique. Only you know the codes and can forward them to important parties.